Our premium support memberships provide access to remote assistance, priority scheduling, and more.
Watch the video to learn more about our membership experience or speak with one of our membership specialists for more information.
Choose Your Support Experience
Essentials+
You value 24/7/365 access to the support team.
✓ 24/7 Remote Support within 60 minutes
Priority
You also need the flexibility to schedule on-site appointments tailored around your schedule.
✓ 24/7 Remote Support within 30 minutes
✓ Same day on-site support available
✓ Night + weekend appointments
✓ Prioritized appointment scheduling
✓ Annual tech review
✓ Service labor discount
Proactive
You also value a hands-off approach to keeping your system online, all the time.
✓ 24/7 Remote Support within 30 minutes
✓ Same day on-site support available
✓ Night + weekend appointments
✓ Prioritized appointment scheduling
✓ 2 x annual tech reviews
✓ Service labor discount
✓ Proactive system monitoring
Signature
Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.
✓ 24/7 Remote Support within 10 minutes
✓ Option to involve Advanced support directly
✓ Same day on-site support available
✓ Night + weekend appointments
✓ Prioritized appointment scheduling
✓ 2 x annual tech reviews
✓ Service labor discount
✓ Proactive system monitoring
Featured Member Benefits
Rapid Response 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
Prioritized Scheduling & After-Hours Appointments
When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.
Proactive System Monitoring
Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
Exclusive Service Discounts
Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.
Ready For A Better Technology Experience?
Our team of technology experts can answer any questions you might have and help you select the right membership for you.